Return Policy
Welcome to machsir.com, your destination for exceptional home furnishings. We want you to be completely satisfied with your purchase, and our return policy is designed to ensure a smooth and hassle-free experience. Please take a moment to review the details of our policy below:
30-Day Satisfaction Guarantee
We stand behind the quality of our products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, the item must meet the following criteria:
1. Unused and in Original Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
2. Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
Some items are not eligible for return due to hygiene and safety concerns. These include:
1. Mattresses and Bedding: For hygiene reasons, mattresses, mattress toppers, pillows, and bedding accessories cannot be returned once opened or used.
2. Customized or Personalized Products: Items that have been customized or personalized to your specifications are not eligible for return.
Return Process
To initiate a return, please follow these steps:
1. Contact Our Customer Support: Reach out to our friendly customer support team at [[email protected]](mailto:[email protected]) to request a return authorization. Please provide your order number and the reason for your return.
2. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed with the return.
3. Pack and Ship: Carefully pack the item in its original packaging and ship it back to the address provided in your return authorization. You are responsible for the return shipping costs.
Refunds and Processing Time
Upon receiving your returned item and verifying its eligibility, we will process your refund. Refunds will be issued in the same payment method used for the original purchase. Please allow up to 10 business days for the refund to reflect in your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and there will be no additional cost to you.
Cancellations
If you wish to cancel an order, please do so within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.
Contact Us
If you have any questions or need assistance with the return process, please don't hesitate to reach out to our dedicated customer support team at [[email protected]](mailto:[email protected]).
Thank you for choosing machsir.com. We are committed to providing you with top-quality home furnishings and ensuring your satisfaction with every purchase. Your trust in our products and services is greatly appreciated.